Frequently asked questions | Keyhome Store

FAQ – Frequently Asked Questions

1. What payment methods do you accept?

We accept secure payments with credit/debit card, Apple Pay, Google Pay, PayPal, Satispay, bank transfer and payments in 3 installments with Klarna and Afterpay.

All transactions are protected with advanced encryption systems to ensure maximum security.

NB: We do not accept payments on delivery (cash on delivery)

For payments by bank transfer, make the bank transfer to the following IBAN:

BEGO ALESSIA KEYHOME
IT46L0880762900000000521587
SWIFT: ICRAITRRBSG

2. Is shipping free?

LShipping is free for orders over €49. For orders of a lower value at checkout, a shipping fee of €5 will be applied

3. How long will it take to receive my order?

We deliver your products to 72 working hours from order confirmation.
For them smaller islands and some locations that are difficult to reach, delivery may take a few more days.

Note: Fragile items such as Furniture and Ceramics will not be delivered in 3 days but is included TELEPHONE NOTICE by the courier to arrange delivery.

4. How does the return work?

You have the right to returned within 14 days from delivery.
Simply contact our customer service: we will provide you with the return label and organize the collection.
The cost of returning the goods will be deducted from the refund of the order.

5. Are the products original and guaranteed?

Absolutely yes. All our items come from selected suppliers and enjoy 24 month legal guarantee.

6. Is it safe to buy online at KeyHome Store?

Yes. Our site uses secure HTTPS connection, certified payment systems and protection of personal data according to GDPR legislation.

7. What happens if I am not at home at the time of delivery?

The courier will make a new attempt or leave the package in a agreed collection point near you, so you can collect it whenever you prefer.

8. Can I receive assistance before and after the purchase?

Certain! Ours customer service is always available via email and chat to help you both when choosing products and for any post-sales requests.

9. Can I ask for an invoice?

Yes, to request the issuance of an invoice, send us the request by email to the address clienti@keyhomestore.live where we will send it to you shortly.